patio11 gave a nonanswer, which is hardly transparent.
> a human who cares about your success
Regarding honesty, if Stripe "cares about your success", Stripe would relinquish processing fees for all refunded transactions (regardless of whether they are fraudulent) just like Square and Amazon Pay do.
The fee is only $1 when the transaction amount is $24.14. The fee is $29.30 for a $1,000 transaction. For industries with lower margins or higher refund rates, Stripe's refusal to return the fee on refunded transactions is a problem. Regardless, Stripe's nickel-and-diming is not something to be grateful for in any industry when there are competitors that don't do the same.
Feel free to substitue $29.30, or even $1,000 as values that should not sink one's software business.
Considering how often you're going to be issuing refunds (I tend to do maybe 2 or 3 in a big month), I'd be surprised if we hadn't each spent more in billable hours typing into this text box than we will in Stripe refund fees over the next four years.
