Having kids at home without an internet connection these days is something most parents would rather not experience. Right up there with lack of electricity but lower in the priority list.

I'd have thought Netflix in particular would use less bandwidth than video conf because of the amount of peering / caching tricks they can do to bring their service "closer".

Note: I'm not talking purely bits transferred - I'm referring to network boundaries. In-network congestion should be easier to manage for an ISP and I'd expect plenty of them make it so Netflix and others' traffic is effectively "in-network".

What is more important is that WFH traffic is far more balanced in it's up/down ratio and hence is likely to have neutral pearing costs if it leaves the ISP's network at all.

Not to mention that most of the people now moving to home office will be spending their time working in relatively low bandwidth applications not sitting video conferences.