For an article I'm working on, I'm looking for good examples of big companies that created systems to auto-filter content or assets, where it's gone wrong and it severely affected small businesses who struggled to escalate the case to a human who could've reversed the decision.
Examples that come to mind:
- Podcast Addict vs. Google: https://twitter.com/PodcastAddict/status/1261651512947691520
- Raisup vs. Digital Ocean: https://blog.digitalocean.com/an-update-on-last-weeks-customer-shutdown-incident/
