I don't see it as a fundamental problem with remote work, but remote work requires that many things work a lot better than they on average do. You can try and fix everything from team dynamics and documentation or drag everyone into the office and have the problems kind of be fixed by default.
You run into this issue with documentation too. A lot of the "go chat with X" really should be "go read Y on the wiki." But fixing that, especially after long periods of neglect, is a project likely to fail.