Well yes, if someone comes to me to ask for help, that means they weren't able to solve it by themselves, but expect me to have the skills, knowledge or experience to help them solve it. So my time working on this problem is obviously more valuable than theirs, because I'm expected to fix something they weren't able to.

So I think it's fair to ask them invest the time to provide a proper description of the problem, before I invest time to help them.

Humans need handling.

It's a bit sad, but understand that people have different backgrounds and education. Perhaps their schooling, back in the 1960's / 70's, did not prioritize writing skills? It's just really odd to me because every single job I've ever applied for always said "must be able to excel in written communication", so why should the standard for my colleagues be different?

It gives you time to think, can decrease miscommunication and the psychological element of conversation(giving more clean space for the informational element) and increase the depth and details of a conversation.