Every other social media giant operates the same way. To my knowledge no mainstream social network has ever polled its users for changes to its community policing model. Which is crazy, because in actual society we all have the right to vote, but online we are beholden to nameless moderators and provided no representation whatsoever. It's entirely up to chance whether your case gets seen by someone who would be sympathetic to you (assuming it even gets seen by a person instead of some glorified regex matcher posing as 'AI').
I know in tech we like to outsource lots of hard problems, but nobody should accept outsourcing their moral framework to Twitter, Inc. or Condé Nast.