Ask HN: How do I build an efficient Knowledge Management System?

You are a customer service rep that gets thousands of calls from customers daily with nuggets of valuable info

You are a product manager that gets asked the same questions about the product you are building

How do you build an efficient go-to Knowledge Management System for everyone in your organization to get daily answers

This would be a huge cost and time saver it would help the following way

- On-boarding new staff (quickly getting them up to speed) - Answer daily queries by internal staff - Quickly answer customer support tickets