Unfortunately, the same Congress calling them to task are the ones tying their hands from being able to innovate what they do in this changing world. And produces a dysfunctional, costs-go-to-the-consumer mentality that is destined a slow painful death.
This is the anchor that is killing the post office.
> Columnist Dan Casey wrote in a July 2014 op-ed in The Roanoke Times that the PAEA is "one of the most insane laws Congress ever enacted". Bill Pascrell, a Democratic House member from New Jersey, said in 2019 that it was rushed through Congress without due consideration, and referred to it as "one of the worst pieces of legislation Congress has passed in a generation"
https://en.wikipedia.org/wiki/Postal_Accountability_and_Enha...
What we need is for some leaders to figure out what they want the USPS to be. And fund it that way.
I'm thinking about a webmail service with verified email addresses. You go the a local post office with a government issued picture ID, they give you an email address with a name based on you real name (with possibly some variation because of name collisions) with "usps" as part of the domain name. People receiving email from these addresses can have somewhat increased confidence that the email they're getting is, in fact, from someone they actually know.
I assume this is partly why my BarkBox shipment from USPS, which used to arrive in days, has now been stuck in transit for over two weeks. Bark says it’s because of COVID, but based on the news coming out about USPS, seems more like it’s conservatives trying to dismantle the post office.