undefined | Better HN

0 pointssimon_weber5y ago0 comments

On a recommendation from a friend I filed a complaint online at https://ag.ny.gov/internet/online-forms. I wrote up the situation and attached a pdf copy of the support interaction I'd had with Google.

It wasn't quick, but it did seem to work. Here's the timeline:

- May 2018: I contact Google about being unable to export my accounting data from last month

- November 2018: after nothing but "thank you for your patience" emails, I complain to the AG

- early February 2019: I get a letter in the mail from the AG saying they'd forwarded the complaint to Google

- late February 2019: Google finally gives me my data [edit: I'd had April originally, but that was a separate request].

0 comments

Wowfunhappy5y ago

Sorry if this is obvious, but if I may ask, how did you file your taxes in the meantime, given that this took a full year?

simon_weberOP5y ago

I noticed the issue in May 2018, so getting my data in February was just in time for 2019 reporting (I had mixed up the timestamps when I originally wrote I got the data in April).

j / k navigate · click thread line to collapse