Oh they have. Many times over. Two instances affected me[1][2] and that was enough to swear me off all Sony products for the last 10 years. Only now am I contemplating buying from Sony again (a PS5). I don't think any multinational company is above trading their customers needs for a few extra quid.
[1] Sony BMG copy protection rootkit scandal: https://en.wikipedia.org/wiki/Sony_BMG_copy_protection_rootk...
[2] Removal of "Other OS" feature from Playstation 3's after users had already bought them: https://www.pcworld.com/article/3088169/sony-agrees-to-pay-m...
