Has anyone dealt with this before? Any suggestions?
The bad new is that perhaps you can't make enough fuss.
Maybe we need to re-teach out kids that corporations DO NOT have their best interest at heart. Why anyone thinks FB is beneficent is beyond me.
Sad to say, that's the only way other than knowing someone who works for these companies :(
Perhaps Facebook would lock the account again after processing the returned product, but that should give the user enough time to export any useful data from the account, and to provide alternative contact details to any Facebook-only friends.
I have submitted for account recover 7 times by this point with a picture of my license to no success of hearing from the company. And I can’t request for them to delete my license from their servers because lo and behold, you need to sign in to do that!
The best part is that if I trying making a new account/signing in with the same email, it says I can’t do that because the address is associated with an account that is disabled. If I go to the recovery site to submit a request, they claim an account with that email doesn’t exist to be recovered.
At least my Messenger account is separate, but they still have my phone number.
I’m the only user on the IP I signed up from and I’m the only user on the email domain I used.
I don't want to create a fake new Facebook account. I want my own back.
I did so more than a year ago, and couldn't be happier
So my hunch would be that either (a) your girlfriend is actually doing things that violate Facebook's community standards, or (b) her account has been hacked, but even that would probably be obvious based on IP addresses, etc, Finally (c) it's possible her computer/phone was hacked, which means there's probably no way for Facebook to determine whether or not she's the culprit or the hacker is.
They probably think it's a fake account.