Here's some hot mess that's going on:
* They A/B test their pricing page with completely different models. I've seen at least 3 different versions.
* They charge by "active users" over last 90 days. A person is considered active if they've logged in to the site or was sent an email.
* The pricing for products and add-ons are all over the place. In some places, they have an add-on listed as $199 (Product Tour) while others places have it as $119.
* They try different "bundle" packages but yet it's impossible to tell what products or add-ons are actually included in each.Either their margin is so low that they need to charge like this, or they have just rules out whole markets on the basis of pricing.
Unless you're a deal they really want, it may just not be a good fit.
1488$/month for a support chat software that is average
Like Chatwoot, we're open source and have a free tier on our hosted version for anyone who'd like to give us a try!
Here's the repo [0], website [1], and demo [2].
And we'll get on setting up an About page soon :)
Here's the repo [0], website [1], and demo [2] for anyone who wants to check us out!
For me a mobile app was a must and Crisp has one of the best.
As a pre-product-market-fit startup, I was looking for the cheapest option, to basically figure out if people would message me at all or not. (They do!) I've started with Drift around half a year ago and everything was broken. (Maybe they fixed everything by now, can't tell.) Went over to Crisp and I'm super happy with it. For now I'm still on the free plan.
I spent most of last week looking at live chat tools and also came to the same conclusion re ChatWoot (ie: good product + open source + lacking some features + but possibly extensible)
We're moving off of Intercom. Great set of features - but the pricing is horrendous.
I think live chat is more important than just the live chat. Using the chat widget for analytics, tracking, and automated messaging is also important.
I want to be able to take screenshots of what my users are looking at when they need support. I want to be able to detect what pages theyre on and provide contextual help when they need it.
Details: https://storytime.papercups.io/
Now can I get a programmatic hook into storytime? I suppose some competitor products would use this feature for an "AI Bot".
I expect drift to adopt a similar pricing approach (raised 100M) to justify their valuation and push their ACVs up.
I appreciate the shoutout for http://www.olark.com (raised 85k total including YC) and noticed a few comments about the visitor UI being a bit dated -- I agree with the sentiment, or did, but we recently updated the visitor UI and it's currently live on Olark.com and will be rolled out to all customers by January. Probably time to update that review ;)
Live chat software was instrumental in helping me compete when launching my first hosting company, and a must have for startups, glad we are still hitting that niche well :) --- also have a bunch of really exciting things in the pipeline, I'll drop them on a Show HN when they are ready.
Also a shoutout to the other live chat creators in here, you guys also have great products too! @areichert and @bcx
Check out: https://user.com | Live chat: https://user.com/en/live-chat/
> Tawk.to was unfortunately the worst live chat service that we tested[...]
We love having all our chats tied to our CRM by default :)
Just curious if you're seeing interest from them again.
Is there something that would allow multiple such destinations?
This is about website-integrated live chat tools for support, sales, etc-- not for within-team collaboration like the tools you mentioned.