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0 pointsxoxoy5y ago0 comments

yeah it’s unfortunate even at a finance startup that CX is so disregarded. Coinbase doesn’t exactly have a great CX reputation eg lots of horror stories plus it seems to go down every time there’s a big move up or down.

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cbthrow915y ago

CX folks at CB are doing God's work. Nothing but respect for them on my eng team at CB. At past companies I had to do a lot more legwork to dive into an issue; our CX folks are incredibly technical and have great instincts on identifying, grouping, and triaging issues as well as providing just the right amount of context.

xoxoyOP5y ago

I’m speaking from the perspective of the customer. They might be top knotch but if it’s understaffed and underesourced then no one can be set up for success when they have to face the wrath of a million customers when the site goes down on the slightest uptick in volume due to a large move.

j / k navigate · click thread line to collapse

0 pointsxoxoy5y ago0 comments

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cbthrow915y ago

xoxoyOP5y ago

j / k navigate · click thread line to collapse