So here's our situation:
Initially, we wanted a way to quickly and anonymously voice our (infamous bank) frustrations. There's alway the fake twitter account, but we enjoy coding so we spent a few hours one night, and the next morning we launched MyBankSux.com. It received a few complaints, so we added banks in other countries to see whether anyone else would use it.
We received 80 + complaints in the past month, so no traction, and now that the 1 month mark has passed - we need to choose whether to invest additional time or simply leave it as is.
If we choose to invest additional time, we want to create the easiest way to submit a bank complaint. We want the user to simply pull up the application (mobile), click submit, and have the banks' customer service contact them; no more hold, nor need to find the customer service number. In addition, we want to keep track of resolution so consumers can quickly identify banks that provide stellar customer service.
Much like Gri.pe pulls up a list of local entities, we want MyBankSux to pull up a list of local banks or allow you to enter by name. Unlike Gri.pe, we don't want everyone to see our names when we have a complaint; like showing your friends who bitches the most. Although Twitter is great for bitching, not all banks are on twitter, and identifying the handle of those that are on twitter is difficult; for most banks.
So, I ask... what are your thoughts? Should we kill it, or should we continue. If continue, what should we tackle first?
Thanks in advance for your feedback.
