They aren't in our case. Open Source doesn't have to mean community built, and Sentry (the product) is built almost exclusively by our company. Our philosophy is something along the lines of: Pull Requests are nice, but we'd rather you just give us open feedback and support the project in other ways.
We do accept PRs, and do have a large contributor community, but its primarily things like SDKs or documentation. The core product is complex enough that making a significant change - even if its one we agree with - is a hurdle.