> The inmates are not viewed as humans by the people responsible, enabling horrible conditions.
This was not my experience as an inmate in Texas. Actually, we are referred to as "offenders" [0] because the terms "inmate" and "convict" are considered offensive. Staff can get in trouble for using a pejorative word like "inmate". (Not that they never do because quite honestly I don't know anyone that actually finds the word offensive, but it's still not a word you want to say in front of the warden or higher administrators).
The truth is that staff and administrators are human and have diverse viewpoints. Some don't care about the inmates, but some really want to make a difference in the world. The staff are racially diverse, so you get, for example, a black officer that is very tough on black gangs because he thinks they make black people look bad, but then you have black staff that are particularly sympathetic to black offenders. You can't stereotype the staff—they're just too different.
They're also paranoid about legal liability, so they are pretty careful about avoiding things that could potentially expose them to a lawsuit. It's just like any other large bureaucracy.
> in the meantime, you would revert to pen and paper accounting to ensure the correct release of each prisoner.
Per the article, they are in fact manually computing each prisoner's projected release date:
> In the meantime, Lamoreaux confirmed the “data is being calculated manually and then entered into the system.” Department sources said this means “someone is sitting there crunching numbers with a calculator and interpreting how each of the new laws that have been passed would impact an inmate.”
[0] https://live.staticflickr.com/2048/2235184432_47cfa473bb_b.j...