> they dont even really know how the file system works
I wouldn't say this is a problem in the bad sense. That's Ok. Almost nobody (except low-level system engineers) really knew how the file system works ever. I always believed it's unreasonable to ask people to learn about file system internals.
What I really consider a problem which should never have happened and should be fixed ASAP is Windows hiding file name extensions by default.
And people having an idea of how a DOC file and a TXT file are different, what do TXT and HTML files have in common and why zipping MP4 videos doesn't save space feel a blessing for me to meet among non-devs.
> just log in to your ms account on a new laptop and wait a few hours while everything syncs up via onedrive and its like every computer is your home computer
And this is a convenience we have to reproduce. It almost is there - you can add a Microsoft account in Ubuntu but it still requires an extra step of setting a local user up and signing in with it first.