a) it's expensive for multiple mailboxes (like even three or four mailboxes) and

b) it's right in the Five Eyes jurisdictions (which I try to avoid as much as I can)

but I do appreciate

a) Fastmail's work on JMAP and can't wait for it to become more widely deployed and

b) frank and straightforward responses (including for example in the threads on the Assistance and Access Bill in Australia)

As an example of where I think the current value propositions are bad, DMARCian charges $240/year for the most basic plan that includes 100k compliant messages in a month. Most small businesses won’t do half that in a year. You probably have good stats to grok that.

I get it on the support thing. I pretty much never use support, so I guess that’s why I always feel like everything is too expensive. I’m always stunned to see how many employees at smaller tech companies are support. Sometimes I feel like I’m subsidizing users that are too lazy to learn.