> That... doesn't have much to do with the thundering herd problem. It also doesn't make much sense as a concept on its own merits -- say you come in to work and your inbox is full enough for three inboxes. Does that fact, in itself, mean that you decide you're done for the day? No, it just means you have a much longer queue to work through than usual.
If my SLA is 24 hour response time, and the inbox is FIFO, and I can't drop old messages, I'm most likely not hitting the SLA. If they all came in overnight, I'll hit the SLA for day 1, but I will be busy all of day 2 and 3 and never respond on time. If after day 1, I get a days worth of messages every day, I'll never catch up.