Exactly. I am not averse to writing most of the content but at least in my company the documentation processes are very intricate and I really don't want to learn all the details and rules for submitting docs. I have enough to do with wrestling with AWS and feel my time is better spent on that.
Same for booking flights. We used to have somebody who would book flights. That role got eliminated to save costs and now the engineers are burning countless hours figuring out how Concur works and what the latest travel rules are.
It's nice so have support staff that are experts in these systems. And I think it's actually cheaper. there is a reason why the big guys have assistants.