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0 pointsdetaro4y ago0 comments

For a non-technical user group you likely want something more WYSIWYG than Dokuwiki.

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Maybe. But I have a hunch that we are severely underestimating huge parts of the workforce.

I mean: ux discussions often feels like they assume users are a separate species somewhere between ordinary humans and chimps when it comes to intelligence.

I have some experience with training users and I have only given up once.

Tostino4y ago

In my experience, it depends on the industry and company how competent their users will be. I've been a training (back when thinngs were in person) where a user started getting irate because their login wouldn't work to our software. The trainer walked over to see what was going on, and the user was trying to put their login credentials into their bank website instead of ours.

These were sales people.

So often, somewhere right above a chimp is where some of your users are.

detaroOP4y ago

I fully agree that you can train users for a lot. But the question is if it's worth doing so in the specific case. And wikis often already have trouble with people not using them enough, making them seemingly hard to use doesn't help.

skinkestek4y ago

Don't forget that in many ways some real wikis like Dokuwiki are simpler and more user-friendly than Confluence:

- you can edit a paragraph without locking or creating conflicts for the whole page

- it is much faster, and as far as I can see the observe–orient–decide–act loop is a real thing and should be taken into account

- much better wiki syntax (compared to old Confluence)

- trivially extensible so you can create forms and other helpers to make it simpler for users to do the right thing

- if one absolutely need it I think there exist at least one wysiwyg extension for Dokuwiki

j / k navigate · click thread line to collapse

0 comments

skinkestek4y ago

Maybe. But I have a hunch that we are severely underestimating huge parts of the workforce.

I mean: ux discussions often feels like they assume users are a separate species somewhere between ordinary humans and chimps when it comes to intelligence.

I have some experience with training users and I have only given up once.

Tostino4y ago

These were sales people.

So often, somewhere right above a chimp is where some of your users are.

detaroOP4y ago

skinkestek4y ago

Don't forget that in many ways some real wikis like Dokuwiki are simpler and more user-friendly than Confluence:

- you can edit a paragraph without locking or creating conflicts for the whole page

- it is much faster, and as far as I can see the observe–orient–decide–act loop is a real thing and should be taken into account

- much better wiki syntax (compared to old Confluence)

- trivially extensible so you can create forms and other helpers to make it simpler for users to do the right thing

- if one absolutely need it I think there exist at least one wysiwyg extension for Dokuwiki

j / k navigate · click thread line to collapse