The article hit the pocket pretty exactly for how I felt I needed to explain it. (Actually I had the same experience where I thought I would be able to go over it quickly and then I felt like I was getting mired.) The graphs look great too - I've been able to explore it pretty well with JupyterLab but I can't export that into something super-interactive that is read-only. I've thought about creating an idyll page out of it to help others explore but that's a bit overkill for the work style our team has.

I think the weirdly-shaped long-tail graphs we come across are just sums of more naturally-distributed response times, for different types of responses. Another reason to limit variation I think.