Hopefully, yes, they will choose to do as you say. But the tickets didn’t language because they were resource constrained. They languished because they were worthless, in the monetary sense.
This is a YC site so it's a dick thing to say but look at every YC company that got big. They might start out with nice ideas and bloviate a lot about bullshit (Reddit still has the tagline about staying for empathy - lol).
But every single one of them gets worse after cashing out. They do not give a shit. It's always been about the money. If it weren't they'd have enough pride to make better software then they do and more than that enough pride to actually fix things instead of bloviating.
Their business model ensures that they will continue to add features to a bloated and overmarketed project to people that don't know better. We better off? It's possible. But I know that watching their interactions here over the last past decade, when I had the chance, I made sure we didn't use Gitlab for some unis you've heard of and going forward I always will.
I'll never get over their data loss incident. Not so much that it happened (though they should have had enough expertise around to make sure it never happened), but the reaction to it like it was just a funny mistake. I realized then that these guys haven't been in real small companies that could go bankrupt if they lose a chunk of data or they had and didn't realize how careless they were.
Anyone who's ever worked with production systems knows how absurdly easy it is to ruin them. Yes, it was careless, but they responded with class: they didn't fire the engineer that made the mistake. That would have turned me into a gitlab enemy.
Recognizing that a process is dysfunctional is one of the hardest things for any company to do. There's an incredible amount of corporate inertia preventing such recognitions from taking hold. Are you sure it wasn't worth applauding?
There's also nothing wrong with getting big, or getting worse. The trick is to get worse in the ways that matter the least.
Disaster recovery did not go away with the advent of cloud providers. It morphed from having a plan to recover when fire takes out a data centre to having a plan to recover when provider X whose free plan we base our business on no longer has our data.
And that's why we can't have nice things in for-profit software nowadays.
There are alternatives with less features if you don't need them all.
