I'd be really happy to see we are accommodating people with disabilities.

A reminder to me that if I lost my eyesight, hearing, or mobility, I won't be left behind.

I'm not sure why I would need to talk to a customer service person in real life at apple. If I did (and I don't think I ever had) need to communicate my preference would be via email, or perhaps real time text chat. There's no reason someone who's deaf couldn't be on the end of those.

I did however cancel a £1000 order with currys because they didn't provide anyone to talk to - by phone, email or even text chat (which only worked on some browsers). The only form of communication was 'fill this form in to cancel your order'.

I’d be more inclined to get a kick out of the situation.

Would you ditch Apple if you had a customer service experience and it took 3-5 minutes longer?

Fixed it, and maybe. A decline in customer experience provides incentive for Apple to optimize the slower customer service folks out of the picture.