In practice, knowledge management at companies is a specialization. There are <5% of employees that go around and document/organize things for everyone else. Most employees are passively consuming information and information hierarchies built by someone else.
If you're not building tools for those power users, you're not building for creating and organizing content in your system at all.
As an example of how nuts this is, managers at my company regularly try out various search terms, create index documents, and do "internal SEO" to optimize how other employees will discover documents. This isn't a byzantine environment like public web search is, why do I have to hack around the wiki's default notion of page relevance?