Exactly that. Every local small business website approach needs to be tailored to the business needs of the company in question.
Some might need growth. Some, as you said, streamlined communications. I built a site for a small doctor's practice because she needed a way to inform about Covid regulations for the practice.
And her imprint needed to be in line with the legal requirements.
Nothing more. No SEO, no growth, no nothing. Too many patients already.
One needs to take the business needs into account. Always.