I‘m working in a strongly hierarchical org, 
    whit very high N number

    The persons in charge, empowered to make 
    decisions are so far from reality

Yeah. I've seen it happen when managers are literally just a level or two up and don't come from an engineering background.

I think it's inevitable, honestly. I think it's fundamentally impossible for management to really understand or respond to in-the-trenches stuff. That's like tasking the mayor of a large city with sweeping the streets or physically fighting crime themselves, in person. They literally cannot spend enough hours in the shoes of the folks under them to understand that stuff.

And, that's fine. Management just needs to have the humility to understand that, and has to empower people/groups that do have their boots on the ground to fix those problems.

It's not unique to this industry, although I do think the newness and explosive growth of our industry may make it particularly prone to this kind of thing.