And then when you get large enough and hire dedicated “devops” team to manage your cloud and now you’re back to “dealing with IT department” (rebranded) except now you also pay through the nose for network and storage and anything managed. Oopsies.
I think you’re def right that deferring the responsibility is part of it. Now it’s not “IT dept is understaffed and underpaid” it’s “cloud provider’s bug and everyone else is down too so give us a break”. Cloud seems happy to take the blame but they want premium for it. In the end leadership aren’t really saving anything just appear more competent to their bosses.