They need to due a little due diligence before taking you in as a client, such as assessing if your needs fall within their expertise and whether you will be a potentially profitable client. If you work as hard as you can to summarize your case to respect their time, as opposed to rambling like an incoherent crazy person, you can often get a free pointer on how to handle the case & maybe a referral to someone who is better prepared to assist you.