Which is why I made the distinction between accountable and responsible. I totally agree that it’s the team as a whole that’s responsible for the output of the team, and that it’s essential that everybody on the team has a customer focus.
> you seemed to imply that any counterexample of a PM who is not doing this as not a true effective PM, and hence, not worth discussing.
In my opinion, the better a PM understands their customers, the more effective they are in their role. I had thought that this would be relatively noncontroversial. It certainly wasn’t a dig against a some subset of my profession. Virtually all PMs that I’ve worked with see this as core to their role.
Now I am curious, was there anything in the wording of my reply, or in your past experience working with PMs, that caused you to reply?
