The telco was providing the managed services in this case. That is interesting, so it sounds like this was a complete breakdown in the process somewhere. We weren’t doing it for fun or sport, we were doing it because it was the only way to effectively do our job.
I've been there but nowadays my policy is to let my employer/customer get hit with downtime if they don't provide me with ways to effectively do my work.
Absolutely — that’s nuts! I was in the managed services biz for some time, I can’t imagine facing our auditors having allowed third party contractors to do stuff like that.
