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0 pointscrossroadsguy4y ago0 comments

This sentiment is seen in almost every response on http://discussions.apple.com, on Apple's subreddits and often in HN comments as well.

People are just too eager to jump on behalf on Apple - "but why you would rather not do this instead" (Why? Because I was looking for something else and I mentioned it for heaven's sake!) and these hacks and workarounds stack up while "Apple products and services just work" stays where it was in such Apple users' imaginations.

This is frustratingly weird and quite niche to Apple's user-fans.

For instance Apple's online services - the whole iCloud charade is a living and growing mess.

The SMS sync between phone and mac and in fact difference of basic UX options ("you can't select multiple messages on Catalina Messages app - not sure if it is added in later versions -- if you delete an SMS on phone it will still be synced to your mac Messages). And there apps are opaque in the guise of "simplicity" you just end up getting frustrated. I can go on for hours. Now as an Apple fan - but why would you not want those SMS to sync to mac as well? Yes, even if you delete them! What's the use of multiple message selection on mac Messages app - that's bad use case! Yes, yes, even though it is supported on iPhone - you don't get it!

The problem is the essential duopoly - Android and iOS - rock and a hard place.

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SpelingBeeChamp4y ago

Any time I search the internet for a solution to a problem with an Apple product or device, I intentionally exclude discussions.apple.com domains from my search results. I have never found a solution there, and the forums seem to be dominated — and I mean DOMINATED — by two or three ‘experts’ whose bottom-line is that Apple’s products work, so you must be doing something wrong.

One guy is convinced that uninstalling Chrome is the solution.

The go-to first response is “run Etrecheck,” after which they’ll chastise you for having installed anything they don’t recognize. And god help you if you’ve installed CleanMyMac. The only solution is to reinstall macOS and never do that again!

(They all seem to ignore that CleanMyMac X is now notarized and sold in the App Store...)

Stackoverflow > Apple’s community support. Every time.

sebastien_b4y ago

> the forums seem to be dominated — and I mean DOMINATED — by two or three ‘experts’ whose bottom-line is that Apple’s products work, so you must be doing something wrong.

I've experience this first-hand, and it's annoying AF.

I wrote a post on Apple's forum about the years-old iOS celluar-draining bug[1], and one of these high-reputation "experts" (read: Apple apologist/shill) kept insisting that the OS corrupting its own settings and not handling the corruption gracefully was somehow all my fault - when I pointed out this was a clear OS bug (even linking to the Wikipedia definition for 'software bug'), his long-winded pushback reply boiled down to him essentially saying that "bugs aren't bugs". Beyond useless as a help forum with these clowns being allowed to earn those "reputation" points.

[1] https://news.ycombinator.com/item?id=29764360

greazy4y ago

> The only solution is to reinstall macOS and never do that again!

Fuck the apple forums, they are usefulness. I'd like to add another type: return to apple for repairs alongside the 'reinstall os'.

There's gotta be a better answer than reinstalling the os! That's a nuclear option that should be a last resort. But it's recommended all the time.

SpelingBeeChamp4y ago

Reinstalling macOS is no longer nuclear, in that it doesn’t materially touch your home folder.

Now it’s just a phenomenal waste of time.

j / k navigate · click thread line to collapse

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SpelingBeeChamp4y ago

One guy is convinced that uninstalling Chrome is the solution.

(They all seem to ignore that CleanMyMac X is now notarized and sold in the App Store...)

Stackoverflow > Apple’s community support. Every time.

sebastien_b4y ago

> the forums seem to be dominated — and I mean DOMINATED — by two or three ‘experts’ whose bottom-line is that Apple’s products work, so you must be doing something wrong.

I've experience this first-hand, and it's annoying AF.

[1] https://news.ycombinator.com/item?id=29764360

greazy4y ago

> The only solution is to reinstall macOS and never do that again!

Fuck the apple forums, they are usefulness. I'd like to add another type: return to apple for repairs alongside the 'reinstall os'.

There's gotta be a better answer than reinstalling the os! That's a nuclear option that should be a last resort. But it's recommended all the time.

SpelingBeeChamp4y ago

Reinstalling macOS is no longer nuclear, in that it doesn’t materially touch your home folder.

Now it’s just a phenomenal waste of time.

j / k navigate · click thread line to collapse