I was an early user and I've run into a couple of problems on mine, but Framework does a good job getting information out there and fixing things. Much better experience than I've had with other vendors where once it ships that's it.
It's not about trust. They can have all good intentions in the world, but still fail. Because as Elon says: "The extreme difficulty of scaling production of new technology is not well understood. It’s 1000% to 10,000% harder than making a few prototypes. The machine that makes the machine is vastly harder than the machine itself."
