I agree DO is good in pricing, tools, and tutorials. But support? I've had terrible experiences with DO support, enough so that I fled to a different provider. Maybe they're improving, but DO tends to drop the account lock hammer quickly on first sign of any anomaly that the algorithm doesn't like, rendering the victim helpless and relegated to groveling and begging for compassion.

One can hope that a tweet gets picked up by HN or other media to get their attention, but alas, such is not typical.