Of course, RMS is not speaking for the FSF here, but there in recent years there is a history of missteps (Emacs virgins) and childish campaigns (Windows 7 sinds, Bad Vista, etc.) associated with the FSF.
It seems that RMS and the FSF (through zealotry) have become disconnect to most of society. Take the Apple Genius Bar DDoSing action of the FSF a few years ago. To the FSF it will probably seem heroic, but to the general public it's just annoying. You needed some help with your iPod, and then there is a bunch of annoying geeks blocking the Genius Bar, making you wait hours rather than minutes, just when you had to pick up your child from school. The next time that person reads about 'free software' or a 'free software operating system' he/she will think back about that bad experience and probably dismiss it.
Where is the humanity?
For reference, this is the RMS posting I'm reading:
http://stallman.org/archives/2011-jul-oct.html#06_October_20...
Exactly.