The open source world will also be better off when everyone stops using the word "FUD". It's a knee jerk term that allows the speaker to ignore criticism as lies. I am speaking from experience. The sound issue happened to me about two years ago. About six months ago I tried dual booting Linux on my MacBook and couldn't get it to shut down without hanging.

You're making my point. I (someone who works in the software industry) had a problem with a piece of open source software. If the open source world is going to go mainstream, the reaction can't be "That's FUD." It has to be "That's unacceptable, we need to fix this immediately."

Don't do it for me. If I decide the tradeoff of effort vs. benefit is worthwhile, I can eventually resolve the problem myself. Do it for my mom, who just wants the printer to work so she can print handouts for her students. Do it for your grandparents who just want to check their email and look at their grandkid's pictures. Or just tell me I'm an anti-open source propagandist and dismiss me.

I've made my decision. Computers are made for people, not people for computers.