But shouldn't we be striving for a world where it isn't a bad call? Reputation used to mean something, I have read about it in old books. That was back when choice was a thing. Digg got destroyed in a matter of weeks because they did something users didn't like. Now Facebook is openly contributing to destroying democracy and all they get is one bad financial year. These things are way too big and wield way too much power.
And, with all due and undue respect, statements like yours are part of the problem. I don't know what your intent was, but you come off as defending twitter on this as there was no written contract. While everyone is equal under codified law, we shouldn't forget some people have more influence than others over what gets codified.