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0 pointsamacbride3y ago0 comments

and Dropbox

0 comments

I will never forgive Dropbox. I spent a decade evangelizing them as the way to do cloud file storage to all the tech-illiterate people in my life and then Dropbox decided to limit free accounts to three devices. The sheer number of pissed-off and/or confused phone calls I got from all of those people was enough to make me wish eternal suffering upon the Dropbox executives.

joshspankit3y ago

That is basically the dictionary definition of cashing out social capital: be so good that people evangelize your brand, then start aggressively putting profit first once you reach a critical mass of public awareness.

bayindirh3y ago

I think they didn't cash-out on social capital. They grew, and became "enterprise first". The recipe is to limit free services and increase the price of paid service, so only big customers and serious users get attracted to you.

Trello did the same thing. They killed their single-user friendly features and moved to enterprise first, gouging serious solo users in the process.

I'm still subscribed to both, but I'm not as happy as before.

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