My theory it's a payment processor that converts to %LOCAL_CURRENCY% (if necessary, with an additional conversion through USD/EUR) at the time of purchase and thus would never refund anything in croins at original rate (am open to be proven wrong).
hmmm yes in which case calling it "paying in crypto" is a massive stretch. I can also "buy a flight ticket with a used car" if there's a dealership next to the travel agency