Now, they are a complete shitshow. I had an unusually complex return and decided to go with them. Big mistake.
While waiting (I had an appointment but that mattered not, I was waiting pver 1.5 hours).
My wait came to an end as I watched a kid, his wife and new daughter ask some questions no one knew how to answer.
His question was why he owed taxes. I, from my chair, knew the answer- he hadn't had anything deducted from his substantial unemployment and thus owed on those as he would have a regular job.
No one at this location, including the 'manager' knew or could find out this information. I watched as they slowly went up the ladder asking while trying not to freak out, and as the poor young couple were in hysetics.
I just left after seeing all of this.
They are reading the same or worse prompts than any free file service and are charging hundreds to thousands of dollars for the privilege and the 'tax experts' are anything but.
