Heroku _used_ to have their own security team which was quite good and had some scary talented people on it. However, over the last 3 years or so Salesforce has been forcing Heroku to adopt Salesforce's operations practices, and this has not only wrecked productivity but completely destroyed morale and caused many, many of those talented people to quit. I for one decided to quit after only working there for around 8 months due to a horrific overreach by Salesforce into Heroku's operations.
Among other things, Salesforce forced us to adopt:
- their internal ticket tracking system, which _runs in an instance of salesforce_ (barf)
- their slack instance, which lost us many of our customizations and broke a bunch of integrations for weeks (I wouldn't be altogether surprised if this was one of the causes of the delay in notifying Herokai as to what was going on)
- their incident management process, which requires us to notify "Salesforce ops HQ" anytime there's an outage that meets certain criteria.
This last one was especially bad, and meant that we no longer had full agency to act during incident response situations. I had one incident I responded to where the problem got worse while we waited for Salesforce IM to spin up, so that we ended up having what would have been a 10 minute outage turn into a 2 hour outage because the issue got out of control.
In short, the problem isn't the people trying to administer Heroku; they're great folks under a lot of pressure with very few resources. The problem is, and has always been, Salesforce's "leadership" deciding what's best for a cloud platform they couldn't give less of a damn about.
