Brings back memories. I was a MS support engineer on CompuServe around 1989. I supported Windows/286 and 386, Excel, and Word for Windows. I posted around 25 to 30 messages a day. I had a partner named Bassam, if I recall correctly. It was just the two of us, and there was a period of time when it was only me.

Many times I wondered "if they only knew MS Windows support on CompuServe relies on one intern working out of a frat house (at the UW)." I used a US Robotics modem running at 300 or 1500 baud without error correction. I had to write my responses in notepad and paste it in due to line noise.

Helping so many people every day was very satisfying and I am still proud of that work.