The idea of product “officers” can be bizarre and counter productive, while that product simultaneously can be one of the best in the market.

I’m not saying that O365 is great, I use it at work and I hate it, but enterprise software has always been like this: it’s not enough to be better, you need to be something like 3x better, but if you are it doesn’t matter if you’re going up against Microsoft. Software is a lot more competitive in that way than a lot of other industries.