It matters because Microsoft uses its much larger paying installed based to support a slew of first party and third party companies to provide “enterprise support”. They have hundreds of people in sales that report back to MS what large enterprises want.

People on HN don’t grok “the enterprise”.

I mentioned in another post, that even though I work for $BigTech, I work in the cloud enterprise consulting space (not Azure). Dealing with the enterprise is a completely different beast than dealing with other tech companies. Microsoft has almost four decades of experience in the space.

Even on the personal side, I would much rather deal with MS for my one lonely 5 person Office365 subscription than Google support.