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0 pointstnolet3y ago0 comments

We checked our Intercom. We spammed. One user got six emails in a 5 day span. There were some separate initiatives going on. We didn't check the settings and current outgoing mail. We will change it.

BTW: all of this was done without any bad intent. It's 100% us being stupid and not coordinating and being diligent enough.

0 comments

sonofhans3y ago

This is such an impressive series of responses. I know some folks are flipping you shit here, but I’ve seen a lot of people try to “engage” with customers, in HN and elsewhere, and I think you’ve done it really nicely. You sound like a human; you admit mistakes; you follow up. Good on you.

tpoacher3y ago

Send a seventh to apologize! /s

(on a serious note, good on you for taking action though. +1)

stalfosknight3y ago

You only get one chance to make a first impression.

geoduck143y ago

>You only get one chance to make a first impression.

Well, this person had 6 first impressions.

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