No one needs to know the raw numbers. That may be a little more helpful than no numbers but that could also be internal data they’re not comfortable sharing, and that’s fine. There are numerous other ways to write this that would have communicated the scale of the impact more rigorously, but not deal in absolute, raw numbers.

For example, by using percentages: This outage impacted 1.5% of customer requests vs. a “small” amount.

Good point. I disagree for my own preference but I don’t doubt that you’re right that many people would rather get the gist of the issue. I’m a numbers person but I know many aren’t (which is perfectly fine — neither way is inherently better).

I think there are some investors out there who might find these numbers more interesting than most numbers they will see today.