Nike.com allows easy account take over

Someone did this with my Ebay account. They changed the phone number, email (same email, except it was @outlook.com), and password. Thankfully, Ebay has an account takeover department that helped me fix the issue within an hour.

For fun, I ended up emailing that @outlook.com email asking them why/how they did it and they just replied back "why can't you just let go of it...".

Thanks for sharing your story!

A decent amount of disclosure programs explicitly call out social engineering as unacceptable conduct and submissions.

However, social engineering is a very valid method for attackers and in many cases, offers the path of least resistance.

While I understand why companies don’t want good faith security research to call and try to trick the human factor, this is still a very real attack vector that needs attention and to be fixed as in what you’ve described.

Can't you just call in and change it back then?