There are ways to lift the API-Client to production-mode by calling the support. And there is the problem: GoTo support is refusing or is just unable to help. Several mails and conversations later we still have no solution. Even worse, the support takes two to four weeks to answer requests and is seemingly unwilling to help- I even got asked, whether I want to downgrade my account (???).
I'm actually thinking about ditching the GoTo-integration and move to competitors like Zoom. Even if this will result in an investment of work. Also our clients would not be happy to move to another provider due to their habits. Finally, I don't know whether the customer-support is on the same, inacceptable level.
Do you have made similar experiences with GoTo or other providers like Zoom?
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