> I for one thing it would be much more dangerous for Twitter to play judge, jury and executioner but it seems like that is almost what you're advocating for here.
> It isn't on a company to have to get involved in disputes on a public forum that are civil in nature unless they feel that there is a sign of physical danger to the individuals by letting it continue
Your worldview is that it's fine for corporations to create market failure[1] as long as they are not breaking the law, and then they shouldn't be expected to pay for it or make a good faith attempt to fix it.
I view this as wrong, because there are many things that cause tremendous harm despite being legal. The law has loopholes and is incomplete, the justice system has friction and access issues, and so on. The law should just be the minimum bar.
You already intuitively accept this in your personal life. If I was your neighbor, I could study all the noise ordinance laws and pollution laws, and figure out a way to make your life a living hell without technically breaking any law. You would obviously want me to not do this, despite the fact that I wasn't breaking any law.
Twitter could make many systemic reforms to make conversation healthier without any risk of a slippery slope into censorship. It's not just about putting a human in the loop in order to be "judge, jury and executioner". They could change the social and amplification mechanics. They refuse to do this on purpose. Quite the opposite. They pioneered some of the mechanics that put us into this ditch as a society.
I'd also add that it isn't just about moderation of edge cases. It's also about their neglect to enforce basic things such as preventing clear harassment or impersonation or revenge porn in a timely fashion.
You also have no answer for people with no access to the legal system aside from "tough luck". I don't accept it that someone should need tens of thousands of dollars in order to pursue defamation action in order to fix an injustice that Twitter actively encouraged.
If you truly believe that there is nothing Twitter can do, then they should at least give up more of their cash to the governments of the countries in which they operate in order to refund the taxpayer for the additional cost burden that they've imposed onto the judiciary and society at large. Otherwise it's just theft by indirection.
[1] Externalities such as facilitating populist revolutions, genocide, harassment and financial scams.
> I don't see how Twitter encourages mobbing.
Look at Amber Heard's last Tweet. As odious as her character may be, Twitter has facilitated her harassment by not giving her an option to disable quote retweets. The viral mechanics that Twitter has created has compounded that and magnified it. That's why you putting all the onus onto the victim and judiciary (taxpayer) to sort it out is an inversion of morality. The facilitator of the victimization gets to profit off it while the victim pays the cost.