I have no issue with that type of support request, that's the job of support. It is when the question is something that can be answered by typing the question into Google, clicking on the first link, and following the steps. We're talking about things like amending a time sheet in a particular system, changing a customer or supplier address, resetting their password etc. Non technical questions. I genuinely don't understand why people find this so hard to do as a first step. It would actually save them time. It's like some people have absolutely no problem solving abilities, which is worrying when a lot of them are devs!
Even with those things there's a lot of leeway when it comes to shitty design. Yes, changing a password or address should be trivial by all means, but I've seen tons of apps that needlessly complicate even basic stuff. After getting enraged for wasting time on this a few times, I too would delegate it to support without even bothering to try sooner or later, just because I won't even risk a potential rabbit hole / time sink.
